Merchandise purchased from HONaccessories.com may be returned for a refund of the product value or exchange. All returns require a return authorization number (RA#) and must be initiated within 30 days of receipt. The cost of the returned merchandise will be refunded minus shipping & handling fees. Return freight/postage must be prepaid by the sender. Please contact us at 800-314-0380 to receive a RA# and instructions.